Moving – Cancel Phone & Internet: Deadlines & Tips

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Moving – Cancel Phone, Internet and Cable Services: Deadlines & Tips

When moving, it’s worth reviewing phone, internet and cable contracts in good time.

Cancel or Transfer Phone, Internet and Cable Services When Moving?

A move is the perfect opportunity to review your existing phone, internet and cable TV contracts. Depending on the provider and your new address, you can transfer the contract, adjust it or cancel it altogether. Taking care of this early helps avoid unnecessary costs and service interruptions.

You can find more helpful moving-related topics in our moving service overview.

Transfer or Cancel Your Contract?

Many providers offer a so-called contract transfer, allowing you to keep your existing contract at the new address. This is only possible if the agreed service is available there.

If the provider cannot deliver the service at your new location, you usually have a special right to terminate the contract. Therefore, check availability early.

Special Termination Rights When Moving

If your provider is unable to provide the agreed service at your new address, you may cancel the contract with special termination rights. In most cases, the notice period is three months.

You will usually need to provide proof of the move, such as a registration certificate or a new rental agreement.

Keep an Eye on Deadlines

Regardless of a move, standard notice periods specified in the contract still apply. These are often one to three months. If you fail to cancel or transfer the contract in time, it will continue even if you no longer use the service.

Make a note of important dates and handle the process early.

Special Considerations for Cable and TV Services

Cable and TV services often depend on the building’s technical infrastructure. If the provider is not available at your new address, special termination rights apply here as well.

In some cases, cable TV is included in the service charges. Be sure to check your rental agreement carefully.

Compare Providers and Switch If Needed

Moving is a good opportunity to compare tariffs and switch providers if better options are available. Don’t focus solely on price—also consider availability, speed and contract terms.

This way, you can ensure reliable connectivity at your new home.

Frequently Asked Questions About Phone, Internet and Cable Services When Moving

Do I have to cancel my phone or internet contract when moving?

Not necessarily. Many contracts can be transferred to the new address if the provider can offer the same service there.

Do I have a special right to cancel when moving?

Yes, if the provider cannot deliver the agreed service at your new address. In this case, a special termination right usually applies.

Which notice periods apply?

Regular notice periods are defined in the contract. In the case of special termination, the notice period is usually three months.

What applies to cable and TV services?

Cable and TV contracts can often be transferred or cancelled as well. If the service is unavailable at the new address, special termination rights usually apply.

What happens if I don’t cancel or transfer the contract in time?

The contract continues and you may pay for services you no longer use. That’s why early action is important.

Topics of this article

Moving

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